This policy explains how Just Removals London collects, uses and protects the personal information you share with us when you request a quote, contact us or use our website.
Last updated: June 2026
Just Removals London (“we”, “us”, “our”) is a removals company based at Southbridge House, Southbridge Place, Croydon CR0 4HA. You can reach us on 020 4525 2039 or at [email protected]. We are the controller of the personal data described in this policy.
When you complete a quote or contact form we collect the details you provide, which typically include your name, phone number, the service you need, the postcodes you are moving from and to, and your preferred moving date. If you email or call us, we keep a record of that correspondence. When you browse the website we may also collect technical information automatically, such as your IP address, device and browser type, and pages visited, through cookies and similar technologies.
We use your information to respond to your enquiry and prepare your quote, to arrange and carry out your move, to communicate with you about your booking, to take payment, to meet our legal and insurance obligations, and to improve our services and website. We do not sell your personal data to anyone.
We rely on your consent when you submit an enquiry, on the performance of our contract with you when we carry out your move, on our legitimate interests in running and improving our business, and on compliance with legal obligations where applicable.
We share information only where necessary: with our crews and any trusted sub-contractors or partners involved in delivering your move, with service providers who support our business (such as our website hosting, email and payment providers), and with authorities or advisers where we are required to do so by law. Any partners who process data on our behalf are required to keep it secure and use it only for the purposes we specify.
Our website uses cookies that are necessary for it to function, and may use additional cookies to understand how the site is used. You can control non-essential cookies through the cookie banner and through your browser settings.
We keep your information only for as long as needed for the purposes set out above, including to meet our legal, accounting and insurance requirements. Quote enquiries that do not lead to a booking are kept for a limited period and then deleted.
Under UK data protection law you have the right to access the personal data we hold about you, to ask us to correct or delete it, to restrict or object to how we use it, to request portability, and to withdraw consent at any time. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.
We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your data once we receive it.
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
If you have any questions about this policy or your personal data, please contact us at [email protected] or on 020 4525 2039, or write to us at Southbridge House, Southbridge Place, Croydon CR0 4HA.