These terms set out how Just Removals London quotes for and carries out removals, man and van, packing, storage and related services. Please read them carefully. By booking with us you agree to these terms.
Last updated: 26 September 2026
Just Removals London provides house, flat, office, school and specialist removals, man and van, packing, furniture assembly, storage and related services across London. You can contact us on 020 4525 2039, at [email protected], or at Southbridge House, Southbridge Place, Croydon CR0 4HA.
Your quote is based on the information you give us: property size, inventory, access (floors, lifts, parking and distance from the vehicle), addresses and date. Fixed-price quotes are valid for 14 days. If what we find on the day is materially different from what was described (for example more items, heavy items not declared, or harder access), we will explain the difference and agree any change with you before we carry out the extra work.
A deposit of 25% of your quote secures your date. The balance is due on the day, before unloading begins, unless we agree other terms in writing (for example, invoice terms for business customers). We accept bank transfer and card payments.
If you booked online or by phone, you may also have a 14-day right to cancel under the Consumer Contracts Regulations. If you ask us to carry out the move within that 14-day period, you will pay for any work already done if you cancel.
The first hour of waiting (for example, while keys are released on completion day) is free. After that, waiting time is charged at £30 per 30 minutes including VAT. You can add late-key cover for £48 including VAT, which covers up to 3 hours of waiting at no extra cost. For hourly bookings, waiting time is part of the booked time.
If you book one mover and agree to help, you will be expected to carry the other end of large items such as sofas, beds and wardrobes. You help at your own risk, and we are not responsible for injury caused by the way you lift or carry items. If help is not available on the day, the job may take longer or need an additional mover, which will be charged at our normal rates.
Dismantling and reassembly of standard furniture (beds, wardrobes, tables) is included in house and flat removals. Standalone assembly is priced per item, with a minimum call-out charge. We will take reasonable care, but we are not responsible for flat-pack furniture that is not designed to be taken apart and rebuilt, for existing faults, or for missing or damaged fittings.
Items packed by our team are covered by our goods-in-transit insurance. Items you pack yourself are covered only for damage caused by our handling, not for breakage of contents in boxes we did not pack, unless the damage was caused by our negligence.
Storage is charged weekly, 4 weeks in advance, with discounts for longer stays. We cannot store food, liquids, flammable or hazardous materials, gas bottles, plants, animals, cash, jewellery or illegal items. Collection into storage and redelivery are priced as separate moves. If storage charges remain unpaid for more than 60 days, we will write to you before taking any further action.
Please give us accurate information about your move and inventory, make sure we have safe and lawful access at both addresses, and tell us about any parking restrictions. We will arrange parking bay suspensions if you ask us to, charged at cost plus VAT. Please remove hazardous, flammable, illegal or perishable goods before we arrive, and keep valuables, money, jewellery and important documents with you.
We will carry out your move with reasonable care and skill. We hold goods-in-transit insurance and £5m public liability insurance; details of cover and any limits are available on request and will be confirmed with your booking. Our liability is subject to the terms and limits of that cover. We are not responsible for pre-existing damage, inherent faults, or the contents of boxes we did not pack, except where the law requires otherwise. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.
If anything is damaged or missing, please tell us as soon as possible, and in any event within 7 days of the move, with photos where you can, so we can investigate while the details are fresh. We will work with you to resolve any genuine claim fairly.
We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, traffic incidents, road closures or a delay in the release of keys. Where this happens we will keep you informed and do our best to keep disruption to a minimum.
If something goes wrong, please contact us so we can put it right. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of England and Wales.
We may update these terms from time to time. The version that applies to your move is the one in force when your booking is confirmed.
For any questions about these terms, contact us at [email protected] or on 020 4525 2039.